This incident has been resolved and redundancy is back to normal.
Replacement router will be set in production starting 21:00 CEST, this is a process that is expected to be completed on Monday (2024-09-16). There is no service impact expected during this process.
We have received the replacement hardware yesterday and are in progress of configuring it. We are expecting to take the new router into production this evening.
We're operating with reduced redundancy in Stockholm, there's no service impact expected from now on. Replacement hardware expected to arrive tomorrow.
All affected customers have been moved to another router. If you are still experiencing issues please contact support.
No further news, we continue to move affected customers to another router. This incident affects single-homed connections. If you believe you are affected and have a multi-homed connection contact support.
No further news, we continue to move affected customers to another router. This incident affects single-homed connections. If you believe you are affected and have a multi-homed connection contact support.
We are moving affected single-homed customers to another router. We are still working with the vendor to determine best cause of action for router which is not working as expected.
Planned maintenance in Stockholm did not go according to plan, customers affected by previous maintenance is affected still. We are working with the vendor to identify the underlying issue.
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